These operational guidelines are for law enforcement officials seeking records. This information may change at any time.
We disclose account records solely in accordance with our terms of service and applicable law, including the federal Stored Communications Act ("SCA"), 18 U.S.C. Sections 2701-2712. Under U.S. law:
We disclose account records solely in accordance with our terms of service and applicable law. A Mutual Legal Assistance Treaty request or letter rogatory may be required to compel the disclosure of the contents of an account.
We will take steps to preserve account records in connection with official criminal investigations for 90 days pending our receipt of formal legal process. You may expeditiously submit formal preservation requests through the Law Enforcement Online Request System, or mail as indicated below.
In responding to a matter involving imminent harm to a child or risk of death or serious physical injury to any person and requiring disclosure of information without delay, a law enforcement official may submit a request through the Law Enforcement Online Request System. Note: We will not review or respond to requests submitted by non-law enforcement officials. Users aware of an emergency situation should immediately and directly contact local law enforcement officials.
We will search for and disclose data that is specified with particularity in an appropriate form of legal process and which we are reasonably able to locate and retrieve. We do not retain data for law enforcement purposes unless we receive a valid preservation request before a user has deleted that content from our service.
Due to the security design of the system. User's may opt to Bring Your Own Key (BYOK). In this instance, we will may not be able to provide any meaningful data about a data subject.
We will be unable to process overly broad or vague requests. All requests must identify requested records with particularity, including the specific data categories requested and date limitations for the request, as well as include: The name of the issuing authority and agent, email address from a law-enforcement domain, and direct contact phone number. The email address, phone number, user ID of the data subject.
If a law enforcement official is seeking information about a data subject who has provided consent for the official to access or obtain the user's account information, the user should be directed to obtain that information on their own from their account. For account content, such as messages, photos, videos and timeline posts, users can access their data from their profile page. Users can also view recent IP addresses in their account profile page. Users do not have access to historical IP information without legal process.
We do not provide expert testimony support. In addition, records are self-authenticating pursuant to law and should not require the testimony of a records custodian. If a special form of certification is required, please attach it to your records request.
We may seek reimbursement for costs in responding to requests for information as provided by law. These fees apply on a per account basis. We may also charge additional fees for costs incurred in responding to unusual or burdensome requests. We may waive these fees in matters investigating potential harm to children and our users, and emergency requests.
Email us at email@example.com
Attention: Law Enforcement Response Team Encinitas, CA 92024
Acceptance of legal process by any of these means is for convenience and does not waive any objections, including lack of jurisdiction or proper service. We will not respond to correspondence sent by non-law enforcement officials to the addresses above.